Your experience is awful. I'm not sure why all this has happened but my husband uses their products.
I have ordered from Amazon but also their website. I wrote to the company with questions on several occasions and a real person wrote back immediately! The product ingredients accompany's each product on the Web pages. I can't swear that what's listed is actually what's in it, nut my husband is satisfied.
I did have to read pretty deep to determine what product to use for certain issues. And it appears that some products can be used for more than one thing. For example, we started with W700 for male enhancement. But found out its also for weight loss.
He was an energizer bunny in the bedroom but complained about losing weight. So, we recently switched to a testosterone product by Ubervita. The jury is still out.
Perhaps management has changed since your experience.
They even sent us coupons! I wrote my own review to get a free bottle, but was honest in my assessment of the product.